Change Shipping Info.
View the Online Self-service Guide
Please note: Total Delivery Time = Processing Time + Shipping Time
Your order will be shipped after proper processing. For made-to-order personalized products, it usually takes about 3-6 business days in processing, or more as displayed on the product detail page.
Processing Time
Shipping Time
Place Order
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Receive Your Order
Shipping Modification Online Self-service Guide
STEP 1
Fill in your order info., and"view the online self-service guide".Click “Track this Order”, then you’ll be directed to "Edit" or "Upgrade Shipping Mehod".
STEP 2
Review your shipping address. Click "Edit" to change shipping address or "Upgrade Shipping Method" if necessary, then click "Confirm Modification" you will be directed to pay the postage. Once you click "Confirm Modification", your shipping adress will be updated in our order fulfilment system.
STEP 3
If you "Upgrade Shipping Method" at STEP 2, and "Confirm Modification" by finishing paying the postage, your shipping method will be upgrated in our order fulfilment system.
STEP 4
If you edit shipping address only, and click "Confirm Modification" at STEP 2, you will be directed to fill in the request form with details and "Submit" your request. Our Support Team will reply to you within 24 hours.
Please note:
- Shipping Address and Shipping Method can be modified before the “packaging” process, with no restocking fee. Changing the COUNTRY of destination in your shipping address is not allowed.
- Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
- Regulation on Express Shipping: Orders with the product "lighter" or addressed to a P.O. Box are not supported by DHL or other express delivery services. We also do not have an option for overnight shipping.
- Please note:
- We cannot guarantee every delivery within these estimated times(about 95% of the orders will arrive on time), as the actual delivery time may vary a little, depending on the shipping method and your local postal service.
- Customers are responsible for lost orders due to incorrect shipping information.
90 Days Return/Exchange Policy
Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 90 Return Policy.
The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy.(Soufeel is responsible for return postage fees, and replacement fees)
- We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
- You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to Soufeel.
- Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
The following reasons are covered by our 90 day LIMITED COVERAGE Return/Exchange Policy.(Customer is responsible for return postage fees, and replacement postage fees. Soufeel does not refund any shipping fees.)
- You chose the wrong size bracelet(s) or ring(s).
- Personal Reasons due to changed mind, personal taste, etc.
- Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.
The following reasons are NOT covered by our 90 day return policy, and we are not liable for these issues.
- Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your Soufeel product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
- Products are damaged by misuse, mishandling, or poor maintenance.
- Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
For Watches
- 365-Day Warranty ONLY covers the watch movement. While the other parts of the watch are covered by our 90 days return policy.
- All the warranty does not apply to damage caused, in our sole opinion, by tampering with or opening the watch or by other than normal use or defects or damage resulting from repairs performed other than by an authorized service facility.
- All warranty does not apply to damage caused, in our sole opinion, by customers misuse, including, but not limited to, wearing the watch while showering, bathing, swimming, snorkelling, water related work and fishing. Please refer to the Special Care on Watch to avoid misuse.
Return Service Procedure:
- Please submit a support ticket, and attach clear photos of the items that represent a quality issue.
- Please follow the instructions that are provided by our customer service team.
- Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
- Return address (only for receiving return items):
John Liu (SouFeel 68）
1100 Cranbury South River Rd, Monroe Township,
NJ 08831
US
Please follow the instructions below.
- Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
- Please contact one of our customer service representatives to request return authorization, and the return instructions.
CANCELLATION POLICY
- Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee.
- Soufeel.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
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